Refund Policy 

Our customers at Professional Swag 101 (PS 101) are our top priority, and with that in mind, we want you to love your purchase. However, if you don't, please don't hesitate to contact us. (Contact information is located below). 

We handle returns/exchanges on a case-by-case basis with the ultimate goal of making our customers happy. Unfortunately, due to the nature of the business and our company’s personalized designs, we are unable to accept every return/exchange request. We stand behind our products and will take a careful look at each situation with happiness in mind. We have long believed that when we treat our customers fairly, they in turn do the same for with us. When a refund does happen, we apply refunds to the tender with which returned items were purchased. If no record of sale is available, we’ll ask for personal identification (THIS INFORMATION IS NOT SHARED, SOLD, OR MARKETED, IT IS FOR THE SOLE PURPOSE OF IDENTIFICATION) and a refund will be provided at the current price on a PS 101 gift card. We DO NOT accept returns on items that have already been worn, damaged, or used.

Please contact us at support@ps-101.com with, the [SUBJECT]: RETURN or EXCHANGE, followed by the order number you received at the time of purchase. (Example located below). If you checked out as a guest, please include name and email address. We generally will respond to you within 24-48 hours. (excluding weekends and national holidays)

(Example):  

From: Your Name <youremailaddress>

To: support@ps-101.com

Subject: RETURN or EXCHANGE (whichever is the reason) #PS101XXXX <— This will be your order number on your invoice received at purchased

Body: (Clear reason for return)

*EMAILS SENT TO ANY OTHER COMPANY EMAIL ADDRESS or WITHOUT A SUBJECT WILL NOT RECEIVE A RESPONSE DUE TO THE NUMBER OF EMAILS WE RECEIVE.*